24-Hour Cancellation Policy
All meal prep orders are made in advance and prepared based on confirmed pre-orders to ensure freshness and quality.
- Cancellations requested within 24 hours of the order being placed are eligible for a 100% refund to the original form of payment.
- Cancellations requested more than 24 hours after the order is placed may not be eligible for a refund, and we reserve the right to deny refunds once ingredients, preparation, and labor have been allocated.
We understand that unexpected situations can arise. While refunds cannot be guaranteed after the 24-hour window, we always strive to work with our customers whenever possible.
By visiting our website and placing an order, you knowingly and willingly agree to this cancellation policy.
Additional Information:
- Order Modifications: Requests to change meals, quantities, or dietary preferences must be made within 24 hours of placing the order and are dependent on constraints.
- No-Shows & Unclaimed Orders: Orders that are not picked up or accepted for delivery without prior communication are considered fulfilled and are not eligible for a refund.
- Refund Processing: Approved refunds will be issued to the original payment method and may take several business days to process depending on your financial institution.
- Exceptional Circumstances: In rare situations outside of our control (including but not limited to supply issues, weather, or emergencies), we reserve the right to adjust or cancel orders. In such cases, customers will be notified and appropriate accommodations will be considered.
Please contact us as soon as possible to discuss any available options. We’re always happy to help.
Defiantmeals@gmail.com